This client needed a PHP programmer to build a custom PHP application for him to collect ticket information through a web form. Functionality to have back end password protected tools to be able to process the form data was also coded.
The application needed to have multiple levels of user access to accommodate different roles in the admin tools. Functionality was coded to update ticket’s status and email notify admins and ticket holders of the change of status. Other functions included the ability to print form submissions in a clean format and add notes to the ticket that only the administrators could see.